YOUR TRUSTED PARTNER

Professional Contractor Management Services & Support | Openforce

Our experts in Professional Services show clients how IC management is not just a cost to be mitigated, but an opportunity to streamline operations that can ultimately increase their strategic spend.
 

robust portfolio for tailored solutions

superior settlement & administrative services

risk migration & compliance workflows

PROFESSIONAL SERVICES

Our proven methodology identifies critical process gaps and areas of risk to deliver an optimal client experience. Each area has its own set of sub-processes and activities with well-defined transitions throughout our disciplined, end-to-end approach.
 

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DISCOVER

Detailed and consultative information-gathering processes to clearly identify what is most important to the client’s business, key requirements and desired outcomes for success, which includes:

  • Identifying pain points
  • Mapping business needs to system functionality; Plan for compliance
  • Creating a project timeline
  • Providing solution Blueprint for acceptance

CONFIGURE

We configure your system according to the agreed upon requirements captured in the Blueprint. This includes formatting and mapping all of your compliance documents for electronic signature, adding specified features, and creating your custom on-boarding and compliance management solution that includes the following steps:

  • Solution build
  • Internal QA testing
  • Review and refine configuration

CONFIRM

Beyond meeting the stated and documented requirements, we work closely with stakeholders to validate the solution through:

  • User acceptance testing
  • Final configuration review
  • Solution acceptance

DEPLOY

During the critical phase of getting software into the hands of our end users, we walk our clients step-by-step through the following milestones to ensure a successful deployment:

  • Equip client solution administrators
  • Deliver IC presentations and enrollment
  • Transition to account manager
  • Complete initial settlement

CUSTOMER SUPPORT

We take the guess work out of your plan to deliver simple, customized online tools and resources with superior customer support. Available 9:00 a.m. to 7:00 p.m. EDT, Monday to Friday via chat, phone, and email.
 

ONBOARDING SUPPORT

Supplement your existing materials with helpful documentation, presentations, and printed materials for contractors in the field.

MEMBER BENEFITS SUPPORT

We provide your independent contractors with easy-to-understand summary of benefits, optional benefits, and exclusive discounts and products and services.

U.S.-BASED TEAM

We never outsource support. Our trained, in-house representatives are ready to help. Spanish-speaking support is also available.

ASSIGNED ACCOUNT MANAGERS

Every contracting company is assigned an account manager that has a deep understanding of the company and their custom solution.


RISK MANAGEMENT

For companies in need of insurance, legal, or risk mitigation planning and implementation, we’re here to help.

 

COMPREHENSIVE INSURANCE SOLUTIONS

We work with several highly rated insurance partners to offer qualifying companies and contractors competitive occupational accident insurance, non-auditable worker’s compensation, contingent liability insurance, and a broad spectrum of business coverages.

LEGAL SUPPORT

We partner with leading industry law firms experienced in independent contracting and encourage clients to consult with their legal counsel to determine whether a proper independent contractor relationship exists under applicable laws and the facts of their business.

COMPLIANCE MANAGEMENT

Our proprietary technology is designed specifically for Independent Contractor Management by properly documenting the true business-to-business contractual relationship with the IC throughout the entire lifecycle.